All purchases made from www.thecraftyshop.com are backed by our 14 day no-quibble money back guarantee if you are not entirely satisfied with your purchase. All returns should be sent to:
The Crafty Shop
98 Imperial Way, Ashford, Kent, TN23 5HU
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless the item(s) were delivered faulty or damaged, or there were shortages or discrepancies with your order. In these circumstances please contact us and we will provide a full refund inc postage costs.
The products must be returned unused and in their original packaging, suitable for re-sale. Upon receipt of the goods we will give you a full refund of the amount paid.
Refunds for returned items will be made to the debit or credit card used for the original payment. Refunds will be made to your account within 3 working days.
The provisions of our cancellation and returns policy do not affect your statutory rights.